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It’s becoming ever-increasingly difficult for many customers to cancel service subscriptions based on companies having an arduous process of unsubscribing. For instance, many businesses will make you jump through lots of hoops in order to get to a particular cancellation point so as to discourage people from cancelling the service/product. Some have gone as far as employing an Ai chatbot that will make you stumble over multiple pass-points & requisites until you can actually reach your “consumer rights” privilege point. Here is a good example of an AI Bot from Sirius XM trying to convince the customer to stay on the service plan:
AI Bot:👋 Hi, I’m Harmony the SiriusXM AI-powered Virtual Assistant. This chat will be monitored and recorded by SiriusXM and our service providers for quality purposes. How can I assist you with your SiriusXM service today?
Customer: Please cancel my service and DO NOT bill me for this new month cycle!
AI Bot: I understand you’d like to cancel your service. Could you share your reason for wanting to discontinue your subscription? This helps us improve our services.
Customer: I don’t need XM radio anymore
AI Bot: Thanks for letting me know. To help you cancel your subscription, I’ll need to locate your account. Could you please provide your first and last name along with your phone number?
Customer: Eric Mobile xxx-xxx-xxxx
AI Bot: Thanks for providing your information, Eric. I see there are several SiriusXM accounts linked to your details, but only the account ending in “xxxx” for the 2024 Nissan Ariya is currently active. Is this the account you’d like to cancel?
Customer: Yes
AI Bot: Eric, before I process the cancellation for your 2024 Nissan Ariya radio, I wanted to let you know about a great offer we have available. You can get 12 months of our Music and Entertainment Plan for just $6.99 per month, which is a significant savings compared to your current rate.
This updated Music and Entertainment Plan now includes every channel SiriusXM offers—music, talk shows, podcasts, and live sports. You can listen in your car, online, or through the SiriusXM app. Would you be interested in continuing your subscription with this Music and Entertainment offer?
Customer: No
AI Bot: I understand, Eric. As an alternative, would you be interested in a special rate of $6.06 per month for 12 months on our Music and Entertainment Plan for your 2024 Nissan Ariya? This plan now includes every channel SiriusXM offers—music, talk shows, podcasts, and live sports—and you can listen in your car, online, or on the SiriusXM app. Would you like to take advantage of this Music and Entertainment offer?
Customer: No thanks
AI Bot: I can help process the cancellation for your “2024 Nissan Ariya” Radio. Your service will remain active until your current subscription ends on 11/01/2025. SiriusXM plans are non refundable according to the Customer Agreement, and you can continue to enjoy the subscription until that date. You have a remaining balance of $9.99.
Would you like to proceed with the cancellation or are you interested in one of the offers presented earlier?
Customer: CANCEL THE SERVICE
AI Bot: Thank you for considering the offer. Today I have canceled your SiriusXM subscription for your “2024 Nissan Ariya” Radio. Your service will remain active until 11/01/2025. Your confirmation number for this cancellation is 288-xxx-xxx. Please keep this number for your records. A confirmation of this transaction will also be sent to the email address on file for your account within 5 days. Thank you for your business. We hope you’ll consider SiriusXM again in the future. Is there anything else I can help you with today?
Customer: No thanks
AI Bot: Alright, Eric. If you need any assistance in the future, feel free to reach out. Have a great day!
